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Delivery Information

Shipping Methods 

You can choose a suitable logistics shipping method based on the variety of purchased goods, shipping time requirements and shipping costs: 

      1.  WIWAA air express. After you submit the shipment, WIWAA will send your parcel to the airport for air shipping. The parcel will be delivered to you within 3-5 working days.

      (Safe, efficient and low freight)

      2.  WIWAA ocean shipping. After you submit the shipment, WIWAA will send your parcel to marine terminals. The parcel will be delivered to you within 15-20 working days.

      (Slow and low freight) 

      The above delivery time is for normal circumstances, not as a final commitment. In case of special circumstances, WIWAA will keep you informed of goods arrival time.

Purchase Cost

Total purchase cost = Product cost + International freight + Service fees

Product cost: Product price

Domestic freight:The fees for transporting products from the seller’s location to WIWAA warehouse. In either of the following circumstances, the domestic freight can be exempted:

      1) If the seller offers free shipping for the products you purchased, you don’t have to pay domestic freight. Or

      2) If you participate in free shipping activities held by WIWAA, and the activities indicate free domestic freight.

International freight: Freight calculated according to your product weight, selected shipping method, and shipping destination, as well as customs clearance fees. Please check the freight list.

Service fees = (product price) * 6% + (international freight) *5%     

      Example:

      If you want to buy product A:

      Product price of A is: RM 100;

      Chinese domestic freight of A is: RM 10;

      International freight of A is: RM 30;

      Service charge of A = (100) *6%= RM 6 ; (30)*5% = RM1.80

      Total purchase cost of A =100+10+30+6+1.8= RM147.80

Shipping Fees

West Malaysia


DepartureShipping MethodDomestic CourierGoods MethodFirst KGFirst KG PriceNext KGNext KG PriceEstimate Destination
ChinaWiwaa Priority FreightTA-Q-BIN/ GdexNormal Goods 500GRM5.80500GRM5.80
4-5 Working Days
Sensitive Goods500GRM9.00RM9.00
Wiwaa Sea Freight Small Parcel ServiceWiwaa ExpressNormal Goods 500gRM2.50500gRM2.5014-20 Working days
Normal Goods 10kgRM50.001kgRM5.00
Wiwaa Ocean FreightNormal Big Goods1m³RM450.000.1m³RM45.00
USAWiwaa Priority AirTA-Q-BIN/ GdexNormal Goods 500gRM18.50500gRM18.507-10 Working days
JapanWiwaa Priority AirTA-Q-BIN/ GdexNormal Goods 500gRM18.50500gRM18.507-10 Working days


East Malaysia:


DepartureShipping MethodDomestic CourierGoods MethodFirst KGFirst KG PriceNext KGNext KG PriceEstimate Destination
ChinaWiwaa Priority FreightPosLajuNormal Goods 500GRM10.10500GRM10.104-5 Working days
Sensitive GoodsRM16.60RM13.20
Wiwaa Sea Freight Small Parcel ServicePos LajuNormal Goods 500gRM5.50500gRM5.5014-20 Working days
10kgRM106.601kgRM10.00
Wiwaa Ocean FreightNormal Big Goods1m³RM866.600.1m³RM86.60
USAWiwaa Priority AirTA-Q-BIN/ GdexNormal Goods 500gRM21.00500gRM21.007-10 Working days
JapanWiwaa Priority AirTA-Q-BIN/ GdexNormal Goods 500gRM18.50500gRM18.507-10 Working days


Singapore:


DepartureShipping MethodDomestic CourierGoods MethodFirst KGFirst KG PriceNext KGNext KG PriceEstimate Destination
ChinaWiwaa ExpressDexNormal Goods 1KGRM23.301KG RM18.604-5 Working Days
Sensitive GoodsRM34.60RM21.30
Normal Big Goods10KGRM200.00RM18.60
USAWiwaa Priority AirDHLNormal Goods 500GSGD19.80500GSGD5.007-10 Working Days
JapanWiwaa Priority AirDHLNormal Goods 500GSGD19.80500GSGD5.007-10 Working Days


Wiwaa Air Freight Important Notes  

      We may use volume weight for over sizes products. Volume weight: length (cm) x width (cm) *height (cm) / 6000. 

      Volume weight for DHL : length(cm) * width(cm) * height(cm) / 5000

     China/USA/Japan Priority Air Parcel will charge Local Delivery RM8/Per Shipment(West M'sia),RM12/Per Shipment(East M'sia)

Wiwaa Ocean Freight Important Notes  

     Ocean Freight small pack will Charger Local Delivery RM8/Per Shipment(West M'sia),RM12/Per Shipment(East M'sia)

      Unforeseeable factor such as bad weather, customs clearance or inspections can cause delays.

      Prohibited product: Food, Medicine, Slimming Products, Adults Toys…etc.

      For import bulky products by Wiwaa Ocean Freight:exp: Furniture, Industrial equipment, Machine…etc.

      Buyer have to pay the labor fee for bulky/over sizes products.

      Please contact Hotline +603 – 2770 2888 

Weight calculation rules

1.    Chargeable Weight

The weight or volumetric weight you see for each order is weighed or measured at their minimum individual package. http://www.wiwaa.com/index.php?route=information/help/faq&id=16